The check-in process step by step
Step 1. Inspection report: Before the tenant moves in, a detailed condition report is prepared with photographs of every room, including the state of walls, floors, kitchen appliances, bathroom, AC units and any furniture. This report is signed by both parties.
Step 2. DEWA transfer: The electricity and water connection (DEWA) is transferred into the tenant's name. The tenant pays a deposit to DEWA of AED 2,000 for an apartment or AED 4,000 for a villa. This can be done online via the DEWA app.
Step 3. Ejari registration: The tenancy contract is registered in the Ejari system of the Dubai Land Department. This is a legal requirement and costs AED 220 per registration. Without Ejari, the tenant cannot sponsor a visa or register DEWA in their name.
Step 4. Key handover and introduction: The tenant receives all keys, access cards and parking cards. We provide an introduction to the building's facilities, house rules and maintenance contact details.
Snagging for new tenants
For new builds or after a renovation, we carry out a snagging inspection before the tenant moves in. This is a detailed check of the finishing: paintwork, tiling, sanitaryware, electrics, doors, windows and built-in appliances.
Any defects are recorded and reported to the developer (for new builds within the warranty period) or the contractor. The snagging report includes photographs, location references and a prioritisation of defects.
We coordinate the remedial works and carry out a re-inspection to confirm that all items have been resolved before the tenant moves in.
The check-out process
When the tenant departs, the following is handled:
Step 1. Final inspection: The property is compared against the original inspection report. Damage beyond normal wear and tear is noted and photographed.
Step 2. Settlement of costs: Repair costs for damage are offset against the deposit. The tenant receives an itemised statement. The remaining deposit is refunded within 30 days.
Step 3. DEWA closure: The DEWA account in the tenant's name is closed. Outstanding bills are settled against the deposit.
Step 4. Ejari cancellation: The Ejari registration is cancelled. This matters to both owner and tenant, as an active Ejari can cause problems with a new tenancy contract.
Step 5. Key return: All keys, access cards and parking cards are returned and counted.
Common points of dispute and how we prevent them
Most check-out disputes concern the condition of the property. Common points of contention are stains on walls and floors, damaged furniture, missing items, neglected AC filters and properties returned uncleaned.
Our approach to preventing disputes: a comprehensive inspection report at check-in (the reference point), an interim inspection after six months, clear communication of expectations before check-out, and a professional final inspection with both parties present.
Should a dispute nonetheless arise, we mediate first. If that fails, the matter can be referred to the Rental Dispute Settlement Centre (RDSC).